|Q. What is Natural Gas ?|
||PNG is mainly methane – CH4 with a small percentage of other higher
hydrocarbons. The ratio of carbon to hydrogen is least in methane and hence it
burns almost completely making it the cleanest fuel. It is procured from the oil
/ gas wells and transported through a network of pipelines across the country.
|Q. Where is PNG stored in Delhi ?|
||PNG in Delhi is not stored at one place but is continuously supplied through the
Hazira-Bijapur-Jagdishpur (HBJ) pipeline of GAIL.
|Q. Is the supply of PNG regular ?|
||Yes, the supply is absolutely regular. The pipeline distribution network is
based on an on-line supply system that consists of safety valves and regulators
that control and monitor the gas supply and pressure, and assist in identifying
system leaks. Thus an un-interrupted supply at a constant pressure is assured.
|Q. What changes are required for conversion of an LPG appliance to be PNG friendly ?|
||PNG works on a cooking appliance just like LPG does. Converting an existing LPG
appliance to a PNG friendly one is done by trained IGL technicians, and at no
|Q. What becomes of the LPG cylinders after the cooking appliance gets converted ?|
||The LPG connection can be surrendered to the respective oil company and security
deposit refund obtained.You are under obligation to discontinue the LPG
connection as per the Ministry of Petroleum & Natural Gas directive dated
23.09.09 according to which both LPG & PNG connection can not be availed at the
same address (even under different names / relations). If however you do not
submit the same within 60 days of completion of PNG connection as per the
directive, PNG supply shall be discontinued.
|Q. What is a domestic PNG connection ?|
||A domestic PNG connection includes conversion of one LPG appliance to PNG,
laying of associated galvanized iron (GI) pipeline network, along with necessary
fittings, pressure regulator and a meter.
|Q. What is the cost of getting a PNG connection ?|
||Cost of PNG connection is dependent on the type of house and installation
charges are as applicable at the time of registration. Applicable interest free refundable security deposit is to be deposited for a PNG connection.
|Q. What is the system of billing ?|
||Billing is based on the meter readings taken by the authorised IGL staff once in
two months for the domestic consumers. The bills are delivered at the
customer's residence. The payment of the bills can be made by using any of the
payments modes specified under 'Payment Modes' in PNG section.
|Q. How are customer queries and complaints attended to ?|
||We have 24 hour helpline service for attending to your queries / complaints. Our
network of control rooms are manned 24 hours by Engineers and trained
technicians to address any queries / complaints.