FAQ

Q. What is Natural Gas ?
Ans. PNG is mainly methane – CH4 with a small percentage of other higher hydrocarbons. The ratio of carbon to hydrogen is least in methane and hence it burns almost completely making it the cleanest fuel. It is procured from the oil / gas wells and transported through a network of pipelines across the country

Q. Where is PNG stored in Delhi ?
Ans. PNG in Delhi is not stored at one place but is continuously supplied through the Hazira-Bijapur-Jagdishpur (HBJ) pipeline of GAIL.

Q. Is the supply of PNG regular ?
Ans. Yes, the supply is absolutely regular. The pipeline distribution network is based on an on-line supply system that consists of safety valves and regulators that control and monitor the gas supply and pressure, and assist in identifying system leaks. Thus an un-interrupted supply at a constant pressure is assured.

Q. What changes are required for conversion of an LPG appliance to be PNG friendly ?
Ans. PNG works on a cooking appliance just like LPG does. Converting an existing LPG appliance to a PNG friendly one is done by trained IGL technicians, and at no extra cost.

Q. What becomes of the LPG cylinders after the cooking appliance gets converted ?
Ans. The LPG connection can be surrendered to the respective oil company and security deposit refund obtained.You are under obligation to discontinue the LPG connection as per the Ministry of Petroleum & Natural Gas directive dated 23.09.09 according to which both LPG & PNG connection can not be availed at the same address (even under different names / relations). If however you do not submit the same within 60 days of completion of PNG connection as per the directive, PNG supply shall be discontinued.

Q. What is a domestic PNG connection ?
Ans. A domestic PNG connection includes conversion of one LPG appliance to PNG, laying of associated galvanized iron (GI) pipeline network, along with necessary fittings, pressure regulator and a meter.

Q. What is the cost of getting a PNG connection ?
Ans. Cost of PNG connection is dependent on the type of house and installation charges are as applicable at the time of registration. Applicable interest free refundable security deposit is to be deposited for a PNG connection.

Q. What is the procedure of ownership Transfer of PNG connection if the new flat purchased is having an existing IGL PNG domestic connection.
Ans. The procedure to be followed for name change/ownership transfer request.

        1. For minor spelling error in name customer is required to send email at updatekyc@igl.co.in from registered email-id mentioning the desired correction. The same will be updated within 5 days.

        2. For Ownership Change customer is required to fill the following documents and documents may be send through email at updatekyc@igl.co.in or customercare.png@igl.co.in or hard copy may also be sent to:

The Sr. Officer (Marketing)

(Name & Address Correction Section)

Indraprastha Gas Limited,

Quantum Building,Plot No. 3, Sector 3,

Noida – 201301.Uttar Pradesh.

The required documents:

 (a).  A request letter for name change/ownership transfer.

(b).  Application Form (Original Form)

(c).  Aadhar card copy

(d).  Outstanding PNG Bills of previous owner should be cleared.

(e).  NOC(Affidavit)from previous owner/Declaration by New Owner in absence of NOC of previous owner/Undertaking by next of property owner in situation of death of PNG Connection holder on Rs. 100/- Notarized Stamp Paper  as per the attached format.

              (f).    Ownership Proof
                             -  Copy of Sales deed  (Mandatory)
                             -  Copy of Electricity Bill(Current)
                             -  Copy of House tax receipt (Current)

              (h).   In case of death of existing PNG Connection holder, following are required:
                             -  Death certificate of existing PNG connection holder
                             -  Copy of Registered latest Will.
                             -  In case of more than one legal heir in Registered Will, NOC is required from other legal heirs for transfer of PNG connection.

 

 Q. What is the system of billing ?
Ans. Billing is based on the meter readings taken by txhe authorised IGL staff once in two months for the domestic consumers. The bills are delivered at the customer's residence. The payment of the bills can be made by using any of the payments modes specified under 'Payment Modes' in PNG section.

Q. How are customer queries and complaints attended to ?
Ans. We have 24 hour helpline service for attending to your queries / complaints. Our network of control rooms are manned 24 hours by Engineers and trained technicians to address any queries / complaints.

DGM Marketing

Indraprastha Gas Limited

IGL Bhawan, Plot No 4,

Community Centre

Sector 9 ,R.K.Puram

New Delhi -110022