Frequently Asked Questions by Domestic Consumers about PNG
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Q.1) What
is Natural Gas? |
|
| Ans. |
PNG is mainly
methane – CH4 with a small percentage of other higher
hydrocarbons. The ratio of carbon to hydrogen is least in
methane and hence it burns almost completely making it the
cleanest fuel. It is procured from the oil / gas wells and
transported through a network of pipelines across the country. |
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| Q.2. Where is PNG stored
in Delhi? |
|
| Ans. |
PNG in Delhi
is not stored at one place but is continuously supplied through
the Hazira-Bijapur-Jagdishpur (HBJ) pipeline of GAIL. |
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| Q. 3. Is Piped Natural Gas,
as a domestic fuel, better than LPG? |
|
| Ans. |
Yes, Click here
for Benefits of Piped Natural Gas. |
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| Q. 4. Is the supply of PNG
regular? |
|
| Ans. |
Yes, the supply
is absolutely regular. The pipeline distribution network is
based on an on-line supply system that consists of safety
valves and regulators that control and monitor the gas supply
and pressure, and assist in identifying system leaks. Thus
an un-interrupted supply at a constant pressure is assured. |
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| Q. 5. What changes are required
for conversion of an LPG appliance to be PNG |
| friendly? |
|
| Ans. |
PNG works on
a cooking appliance just like LPG does. Converting an existing
LPG appliance to a PNG friendly one is done by trained IGL
technicians, and at no extra cost. |
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| Q. 6. What becomes of the
LPG cylinders after the cooking appliance gets |
|
converted? |
|
| Ans. |
The LPG connection
can be surrendered to the respective oil company and security
deposit refund obtained. |
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| Q. 7. What is a domestic
PNG connection? |
|
| Ans. |
A domestic PNG
connection includes conversion of one LPG appliance to PNG,
laying of associated galvanized iron (GI) pipeline network,
along with necessary fittings, pressure regulator and a meter. |
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| Q. 8. What is the cost of
getting a PNG connection? |
|
| Ans. |
Cost of PNG connection is dependent on the type
of house and installation charges are as applicable at the time
of registration. |
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| Q. 9. What is the minimum
amount to be paid, if the gas is not consumed? |
|
| Ans. |
A
fixed monthly charge of Rs.100 shall be levied for non usage
by the consumer after the meter has been fixed inside the
kitchen.. However such fixed charge shall not be payable from
the month of actual usage of PNG supply which shall be billed
according to the actual quantity used. |
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| Q. 10. What is the system
of billing? |
|
| Ans. |
Billing is based
on the meter readings taken by the authorised IGL staff once
in two months for the domestic consumers. The bills are delivered
at the customer’s residence. The payment of the bills
can be made by current dated cheques at any of the collection
centres as specified by IGL from time to time or any of its
control rooms. Alternately, consumers can place a minimum
deposit of Rs. 2500 with IGL. This balance gets reduced by
bill amount every two months and consumer continues to earn
5% interest p.a. on reducing balance (Click here to download
VDS Form). Another easier option is to authorise IGL to debit
the bill amount directly to your bank account by signing the
ECS Form. Click here to
download ECS Form |
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| Q. 11. How are customer queries
and complaints attended to? |
|
| Ans. |
IGL provides
round-the-clock customer support through its control rooms
manned by engineers and trained technicians. |
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