There is no preference. It depends on the spatial arrangement.
Self Billing is an additional facilty to the PNG Domestic customer through which retail bill/invoice can be generated at customer convenience by submitting meter reading and photograph through IGL Connect Mobile App irrespective of bi-monthly billing.
1.Click on Self Billing.
2.Insert Meter reading.
Submit meter reading from Left to Right (Ex. Meter reading is 00350.105)
STEP 1: PRESS ZERO (0)
STEP 2: PRESS ZERO (0)
STEP 3: PRESS THREE (3)
STEP 4: PRESS FIVE (5)
STEP 5: PRESS ZERO (0)
STEP 6: PRESS ONE (1)
STEP 7: PRESS ZERO (0)
STEP 8: PRESS FIVE (5)
3.Upload the real time clear picture of meter and submit.
The bill will be generated within 24 hours and delivered on registered Email-id. E-Bill subscription is preferred for ease of bill delivery on email.
Self-billing can be done as and when required irrespective of regular bi-monhtly billing cycle however it is essential to maintain a gap of 21 days from last invoice/bill date failing to that self-billing cannot be done.
It offers hassle free, billing choice at one’ s own convenience.
There is no preference. It depends on the spatial arrangement
The meter installed at your premises has meter number written on it. The same should match with meter number mentioned on your bill.
It happens once in every 2 months by IGL authorized representative.
If the meter reading could not be collected as the premises was locked or for any other reason. In such case, you may perform Self Billing through IGL Connect App (available on Google Play store or Apple i-store) or can share the meter reading on the WhatsApp No. mentioned on the Notes.
The note has a WhatsApp Number mentioned over it. You can share meter photograph on that WhatsApp number. You can also call the customer care number and provide your reading. Alternatively, you can opt for self-billing through IGL Connect App (available on Google Play store or Apple i-store)
We offer a facility known as “Self-Billing” through our IGL Connect App. You need to submit meter reading and upload meter picture to initiate billing all by yourself. Please remember it is essential to maintain a gap of 21 days from last invoice date and you should be E bill subscribed preferably.
The meter digit is in 2 parts black and red. The Black part denotes the whole number and Red part denotes the decimal number.
Please check if invoice is Estimated or Retail as mentioned on the top left corner of the bill. In case of Estimated bill, the amount is adjusted in subsequent bill when the actual meter reading happens. To make it an actual invoice or retail invoice, you may perform Self Billing through IGL Connect App. However, in case of Retail Invoice, please call our 24x7 Customer Care and share the meter reading details and raise a complaint.
The billing cycle for a PNG domestic connection is every 2 months (Bi-monthly).
Billing for domestic consumers is based on the meter reading taken by the authorized IGL representative once in two months. Alternatively, consumer can do Self billing too, by submitting meter reading and photograph through our IGL Connect App.
Gas consumption is measured in SCM (Standard Cubic Meter)
Total bill payable mainly comprises of Consumption Charges (units consumed X applicable rates), Taxes+ Arrears (if any) + LPSC (if any) + Adjustment (if any), EMI and FDC. Refer sample Bill copy for more details and clarity.
You can choose to get bill on email, hard copy or on WhatsApp by registering for the same as per your preference. Having a thrust on Environmental concerns, we request customers to choose E-Bills, wherein you would receive your gas bill on registered mail id. Alternatively, you can view and pay the bill through IGL connect app/website at your fingertips. Please ensure your contact number and Email id is updated for seamless bill delivery.
It is paper less bill. You can now receive the invoice on your E-mail Id by registering for E-Bill. By doing this. you can reduce the paper wastage and help us to save the environment.
Invoice billed on actual meter reading is retail bill. An estimated bill is generated when actual reading is not available and is based on past average consumption. On receipt of actual meter reading at a later stage necessary adjustments are given.
Estimated bill is raised when, due to some reasons, the actual reading is not available. This provisional bill will be based on the average consumption in past months where in reading was taken. However, the current amount of provisional bill if found excess is adjusted automatically in next actual reading based bill.
Yes, it is must to pay estimated bill just like a retail/actual bill before the mentioned due date or else the late payment charges shall be levied in next bill however adjustments, if there are any, against the estimated bill, shall be provided on subsequent actual bill generated.
Connection shall be liable for disconnection after 03 estimated bills. You are advised to provide current meter reading at our call centre to generate retail bills.
LPSC means Late Payment Surcharge applicable due to non-payment of bill within the due date. Its levied at 2 % of the outstanding amount.
Yes, it is always advisable to place a request at IGL customer Care for Temporary disconnection, when you are away for few months. This is also important from safety perspective. After temporary disconnection your bill as on date will be generated.
For a TD request Call at our 24X7 Toll Free 18001025109 or 18004195109
You will be charged a minimal maintenance charge, Rs25 per month until restoration of services once the connection is activated and billing resumes. No bill would be generated until restoration.
To view any type of billing information, we provide below choices. a) Customer can simply log on to www.iglconnect.co.in and register BP No. by just entering a few details regarding the connection. Once password is generated, one can view the details any time. b) Alternatively please call our call centre and request for a duplicate bill.
You can call the customer care/ self-login through IGL connect app/ or website to request for E bill registration. Alternatively mail at optebill@igl.co.in with BP details and Email id.
In case consumption in a bi- monthly billing cycle is less than 4 scm, consumer is liable to pay minimum charges equivalent to 4 scm value in 60 days.
Please register a complaint either at call centre /through app or online with clear details of current meter reading. We will investigate and correct if any discrepancy found.
The connection is liable for disconnection if the dues are not cleared for 2 billing cycle. Connection is restored after payment of O/s amount along with restoration charges of Rs 3000.
ACSD stands for “Additional Consumption Security Deposit”. It is a refundable security deposit against the consumption. It is calculated based on average of bi-monthly gas consumption which is calculated as below:
Calculated Avg. Domestic Consumption per day (in SCMD) shall be based on all invoice's consumption & no. of days fetched for last 1 year (365 days) invoice posting date in SAP i.e consumption (365 days excluding arrears & service charges if any) / Total consumption days. Avg. Bi-Monthly bill amount (Rs) = SCMD * 60 * Current price. ACSD is then calculated based on following slab –
Avg. Bi- Monthly Bill Amount |
CSD Amount |
CSD Paid |
ACSD Raised |
Rs. Till 1250 |
Rs.1000/- |
Rs.1000/- |
Nil |
Rs.1251 - Rs.1750 |
Rs.1500/- |
Rs.1000/- |
Rs 500/- |
Rs.1751 - Rs.2250 |
Rs.2000/- |
Rs.1000/- |
Rs.1000/- |
Rs.2251 - Rs.2750 |
Rs.2500/- |
Rs.1000/- |
Rs 1500/- |
More than Rs 2751– Amount shall be raised in the Rs 500 bracket in which they fall like Rs 2751 –Rs 3250, Rs 3251 –Rs 3750………….and so on. The above-mentioned slabs may change in future as per the management approval. ACSD refund if any, shall only be done on individual customer request and last 365 days consumption pattern shall be considered for calculation of the refundable amount if any from the date of request. Refund shall be done as per refund process.
Customer Convenience charge of Rs. 20 (excluding taxes) per invoice is being charged to Non- E bill Subscribed PNG Domestic Customer for hardcopy bill facility w.e.f 01st Feb 2023.
We have multiple easy payment options:
Online Choices
Offline Modes
You can drop your cheque any of the conveniently located conventional drop boxes installed by IDFC & ICICI Bank for IGL. Follow instructions given on the bill while issuing the Cheque for payment.
{Please draw your cheque / DD favouring “Indraprastha Gas Limited A/c Business Partner No. ___________”}To know more about the location of nearest drop box, Call Customer care at 1800 102 5109 & 1800 419 5109(Toll Free)
Cash Payments can be made at select branches of IDBI Bank and retail outlets of Airtel Payment Banks. Do not forget to mention your Business Partner no. on the bank voucher while making cash payment. Carry your bill with for making payment at these outlets. To know more about the location of IDBI Bank branches or Airtel Payments Banks,Call Customer care at 1800 102 5109 & 1800 419 5109(Toll Free)
All types of Credit/Debit cards/IGL Smart Cards are acceptable for bill payment. MasterCard /Visa cards/Diner’s Card /Ru Pay Cards are accepted for making bill payments
We have an array of choices.
The above options can also be exercised through IGL Connect Mobile App for more ease and convenience
Below choices are available:
This facility is offered by most banks for easy payment process of bills through Net banking. To avail this facility, go to the website of your respective bank and log onto your account.
Note: The process/terminologies described above may vary slightly with different banks. Alternately, you can also visit www.billdesk.com for further information.
Service shall be activated in 3 weeks from submission of NACH form. (To download NACH form, Click on
https://www.iglonline.net/uploads/files/Circular-No-146A-Procedural-Guidelines-addendum-to-circular-no-146.pdf
https://www.iglonline.net/uploads/files/Instructions_to_fill_NACH_Form_and_Terms_and_Conditions.pdf
A customer can get information about payments or any other details related to a connection, through the following:
Customer may log in to his account and select the options available as per requirement like Account Information, Billing details, Consumption details, Payment History. Alternatively, can call at our call centre.
A customer can register his/her complaints through the following options:
Online payment shall be reflected in your account within 48 hrs hours of payment.
The cheque realisation require 8-10 days. Please register a complaint at our customer care number with payment details ie date, cheque number, bank details etc.
A late payment charge is levied after due date. Disconnection Notice is served on non-payment bills and it may be disconnected if not cleared within stipulated time.
LPSC means Surcharge applicable due to non-payment of bill within the due date. It’s charged at 2% of the outstanding or due amount.
Payment transaction details has been provided by the service provider. It takes 2-3 business days for payment to be reflected in our system. You can check after 2-3 days, if your payment is still pending then you can register a complaint at our call center.
Customers can update their contact number through any of the following options:
IGL maintains customer data with BP No. as unique identification number. It is advisable to save your BP No. in mobile handsets so that it is always handy – anytime and anywhere.
The procedure is as follows: Log on to www.iglonline.net
Click on “customer Login” and register your BP No. /mobile number for easy access.
Please click on Forgot Password option; you will receive a link on registered email or number for reset of password.
Yes, website is available for easy access through mobile phone. It is accessible from the same URL.
However, we recommend to download our app-IGL Connect for easy connection.
Following functionalities are available through IGL connect mobile App.
Grievance Redressal Steps:-
Incharge Customer Care inchargecustomercare@igl.co.in Or 011-69020596
Customer can approach Incharge Customer care in case complaint not resolved within 15 days of registering with customer care.
Working Hours: Monday to Friday; 9:15 am to 5:45 pm
Nodal Team nodalofficer@igl.co.in Or 011-69020597
We aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with our Nodal Team with your complaint reference number and details of grievance.
Working Hours: Monday to Friday; 9:15 am to 5:45 pm
Appellate Authority
If the resolution provided for the complaint is not satisfactory, then you may choose to file an Appeal with the Appellate Authority through email appellateauthority@igl.co.in Or call at 011-69020598
Points to remember:
a) The working hours for Appellate Authority are between 9:15 am to 5:45 pm from Monday to Saturday.
b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint centre shall be available.
c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint centre.
LPG is Liquefied Petroleum Gas and PNG is Piped Natural Gas. LPG comes in cylinders of different capacity. PNG is supplied through pipeline directly to your kitchen.
PNG has several advantages over LPG and offers unmatched convenience.
Continuous and uninterrupted supply - PNG will be supplied to your house 24 hours a day, 7 days a week all through the year at your control. No monthly booking challenges as in case of cylinders.
Safety - PNG is absolutely safe. PNG is lighter than air & instantaneously mixes with air and evaporates, in case of any leakage. However, LPG is heavier than air, and so, in case of any leakage, it will settle down in the surroundings, with higher chances of fire from the cylinder.
Clutter free and space free - The LPG cylinder occupies space in the kitchen. However, PNG is supplied through a half-inch pipeline which occupies almost close to negligible space when set up and is more aesthetic.
Consumption based billing - Pay for what you use. In case of PNG, you have to pay as per the consumption based on meter reading.
A greener fuel- As the ratio of carbon to hydrogen is least in methane, this makes PNG one of the cleanest fuel. Let’s do our bit for the environment.
PNG works on a cooking appliance just like LPG does. Converting an existing LPG appliance to a PNG friendly one is done by trained IGL technicians.
To register for a new connection request, customers may use following options:
Note: Providing PNG Connection is subject to company''s rollout plan in the authorized GAs and network availability at respective location.
A new connection shall be provided in below steps majorly.
Within 60 days of obtaining a PNG connection, customers can opt to
An application for new connection may be rejected due to reasons including but not limited to following:
Yes, you can have a connection even if you live in a rented house. If tenant wants to apply for new PNG connection on in his/her name, then tenant has to get the No Objection Certificate of registration form signed by the lawful owner of the premise or provide a valid rent agreement. In case of valid rent agreement with the lawful owner of the premise there is no requirement of NOC.
Yes, you can have 2 connections in the same house.
Enclosed documents are required along with IGL registration form.
IGL charges a Refundable security deposit of Rs.7000/- towards a New PNG Connection wherein RS 6000/- is towards installations and Rs.1000/- towards Consumption Security deposit. There are different schemes area wise which can be referred in new updates section.
Please register your concern to our call centre for status.
When a customer has not paid arrear/outstanding dues of gas for two billing cycle, the connection is liable for disconnection.
Please register a request at our call centre or visit any walk-in centre to place the request for Permanent Disconnection.
*Copy of cancelled Cheque (For refund only) along with refund form.
No, the customer has to apply for new connection which will be with new meter number and BP Number.
There is a provision of temporary disconnection and reconnection of PNG services to take care of non- usage of gas for long durations. This is also advisable to ensure safety of connection and avoidance of any leakage in house. It can be availed at time of house renovation and repair too.
Please register a request at our call centre 18001025109/18004195109or or visit any walk-in centre to place the request for Temporary disconnection.
A minimum maintenance fee is charged once the connection is resumed, however no bill is being generated during temporary disconnection period. Refer Schedule of Charges
In case of a temporary disconnection (TD renovation), restoration shall be made on payment of past dues and all applicable charges. Refer Schedule of Charges
NOC is issued in case of Govt. accommodation only.
Check for BP number with the previous owner and submit a request for ownership transfer. Documents Required:
Please mail on pngbuilders@igl.co.inwith your BP number in subject. Attach enclosed documents.
Please contact the control room and register a complaint in this regard .Ensure your mobile number is updated.
Geographical Areas | Control Room Number |
---|---|
Rewari | 8448588599 |
Dharuhera | 8448588569 |
Karnal | 8448184015 |
Muzzafarnagar | 7428097827 |
There may be two reasons for it
Please keep a note to your BP number for any communication. Alternatively may call control room, the customer care agent will inform you regarding your BP number by knowing your address and mobile number details.
Please follow enclosed step. Go to https://www.iglonline.net/ -> Click on PNG DOMESTIC USER on the right hand side of the page -> Then click on Download your EMI schedule -> A fresh page will appear -> Enter your BP number-> Click on download->EMI schedule will appear.
Please follow enclosed step. Go to https://www.iglonline.net/ -> Click on PREPAID PNG DOMESTIC USER->Click on PREPAID METER RECHARGE-> A fresh page will appear -> Enter your BP number and click on get details-> After checking and confirming your details-> Choose amount to be paid from tabs-> Select payment method-> Click on pay and your will be direct to merchant site-> Enter necessary card details on merchant site and pay accordingly-> After successful payment you will receive a confirmation page-> Save the receipt for future reference it will be helpful in case payment doesn’t update automatically.
If you are using Inel Meter Go to https://www.iglonline.net/ -> Click on PNG DOMESTIC USER on the right hand side of the page -> Then click on Prepaid gas balance status -> A fresh page will appear -> Enter your BP number-> Click on Submit->Gas balance will appear on screen. If you are using Beta genesis Meter
It is recommended to recharge from IGLONLINE Portal Only.
The TPI/ Technician will inform your regarding the charges. After completion of work he will fill GIRM and will get it signed .The payment for any charges is to be made by cheque in favor of Indraprastha Gas Ltd. The cheque should be handed over to TPI/ Technician while signing the GIRM.
Once you surrender your connection permanently, PD form will be filled by you and a cancelled cheque copy is to be submitted. All your security deposit and balance gas amount will be reimbursed to the cancelled cheque account.
You may call control room and the agent will provide you with all the requisite details by knowing your BP number.
Please visit to control room to make the payment. The balance security amount can be paid with the cheque in favor of Indraprastha gas Ltd.
Bills you receive are for invoice purpose, payments are not to be made as per the bill received. Bills contain the details of gas consumption and security of previous two months.
Three days prior to exhaustion of gas balance is necessary to avoid any disruption in gas supply.
You can pay your installment as per enclosed schedule For EMI customers Customer will receive a pending EMI message from our meter service provider (Inel/ Genesis) once Emi gets due. Within 7 days of receiving this message recharge of Rs 500/- is required to be made from Iglonline.net website portal for successful payment of EMI For EDI customers Daily Rs 8/- or equivalent gas quantity is deducted from the balance against EMI deposit.
Equated daily Installment (Daily Rs 8/- or equivalent gas quantity is deducted from the balance against EMI deposit)
Rs 5500 (Rs 5000 against equipment security and Rs 500 against gas security)
Raise a complaint at control room, your meter will be checked and if found faulty. It will be replaced immediately.
Raise a complaint at control room or IGL Call Center, a parallel meter will be installed to check the consumption. In case meter is found faulty it will be replaced and extra consumption will be repaid back. This service is chargeable and charges will be guided by the TPI/Technician who will visit for attending the complaint.
A minimum quantity of 4 scm gas or equivalent amount in rupees is deducted every two months for non-usage of domestic connection.
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