Q.1. What is self-billing?
Ans. Normally the gas billing happens once the meter reader collects reading once in every 2 months from customer premise. Self-billing is the process where in a customer himself can initiate his billing by punching meter reading through IGL connect app. One can download IGL connect from Google play store and Apple store.

Q.2. How to self -bill? What are the steps involved.?
Ans. It is a three step process.
Login to IGL connect app using your BP number and registered mobile number.
Ensure you are E bill subscribed for faster processing and delivery of bill on your registered email id.

1.Click on Self Billing.

2.Insert Meter reading.
Submit meter reading from Left to Right (Ex. Meter reading is 00350.105)

STEP 1: PRESS ZERO (0)
STEP 2: PRESS ZERO (0)
STEP 3: PRESS THREE (3)
STEP 4: PRESS FIVE (5)
STEP 5: PRESS ZERO (0)
STEP 6: PRESS ONE (1)
STEP 7: PRESS ZERO (0)
STEP 8: PRESS FIVE (5)

3.Upload the real time clear picture of meter and submit.

Q.3. When would I receive the bill in this case?
Ans. The bill will be generated within 24 hours and delivered on registered Email-id. Hard copy delivery may require time.

Q.4. When can I do self-billing? Clarify the time period.
Ans. There has to be minimum 21 days’ gaps between 2 billing, only than the bill would be generated.

Q.5. How does self-billing benefits me?
Ans. It offers hassle free, billing choice at one’ s own convenience.

  • No worries on missed meter reading or requirement of a meter reader visit.
  • Get instant resolution to your meter reading related complaints
  • Break your bi monthly bill into monthly using this choice.
  • No concerns of estimated bills/adjustments etc.

Q.6. What are the terms & conditions of ongoing promotional campaign for customers performing self billing?
Ans. The existing promotional self-billing scheme has been modified and now a Rs 15 /discount on each self-billing for three Self-billing will be provided.
The discount will be applicable for only three self-billings during the period 1st July 2020 to 31st Dec 2020.