S.NOComplaint CategoryREVISED CHARGES (A+B+C) w.e.f. 12.10.2018 (For Delhi, Noida, Greater Noida, Ghaziabad, Gurugram)
UnitServices
(A)
Material (Last purchasing cost + 15% administrative charges)
(B)
Inspection Manpower and Liasion charges
(C)
Type (Service/ Material)
1 Rubber tube Replacement (for length of 1.5 mtrs.) No Rs. 189/- Contractor scope (included in services) Nil Service+Material
2 NG Conversion for Private customers No Free Service-Upto 15 days of RFC. After 15 days of RFC -Rs. 81/- per burner.i.e. (no. of burnersX81) Contractor scope (included in services) Nil Service
3 Flame Problem No Free service - Upto 15 days of first NG Conversion & New Stove conversion. After 15 days, Rs. 81/- per burner i.e. (no. of burners x 81) Contractor scope (included in services) Nil Service
4 New Stove Conversion (excl. supply of rubber hose) & Reconversion to LPG No (no. of burners x 81) Contractor scope (included in services) Nil Service
5 Temporary Disconnection (Personal Reason) - Non dismanting of GI/CU installation No Rs 25/- per month to be applicable on prorata basis NA Nil NA
6 Temporary disconnection/Plugging of MDPE service line for existing user Mtr Rs. 2065 per mtrs. 32 mm Fitting/End Cap cost per piece - Rs. 48; 20 mm Fitting/End cap cost per piece - Rs. 37/- Nil Service+Material
7 Modification upto 4 metres PNG installation using existing material and additional material Mtr Considering a fixed cost of Rs. 321 for removing and installing same length of pipe upto 4 metres
(If qty. of old pipe is more than re-installed pipe, removal charges for balance pipe will be Rs. 93/- per meter) If additional pipe will be installed then below mentioned rates are applicable.
GI Pipe/mtrs. (1/2")= Rs. 398/- 
GI Pipe/mtrs.(3/4")= Rs. 419/- 
Cu Pipe/mtrs= Rs. 429/-
Material Shall be kept in custody of IGL, if balance after modification.
Contractor scope (included in services) NIl Service+Material
8 Modification More than 4 meters PNG installation using existing material and additional material Mtr Rs 84 for removing and installaing same length of pipeline beyond 4 mtr."(If qty. of old removed pipe is more than re-installed pipe, removal charges for balance pipe will be Rs. 93/- per mtr.) If additional pipe will be installed then below mentioned rates are applicable."
GI Pipe/mtrs. (1/2")= Rs. 398/- 
GI Pipe/mtrs.(3/4")= Rs. 419/- 
Cu Pipe/mtrs= Rs. 429/- 
Material Shall be kept in custody of IGL, if balance after modification.
Contractor scope (included in services) Nil Service+Material
9 Temporary Disconnection (Renovation)/Removal Charges for GI/CU pipeline No (A) Dismanting (GI Pipe - 3/4", 1/2" and Cu Pipe) - Rs. 93/- per mtr. +
(B) Rs. 98/- for Appliance valve with rubber tube

After temporary connection, material shall be kept in custody of IGL.
Contractor scope (included in services) NIl Service
10 Re-installation (GI Pipe-3/4", 1/2" and Cu Pipe)/Restoration of installation Mtrs Rs. 301/- per mtrs Contractor scope (included in services) NIl Service+Material
11 Permananent Disconnection No Govt./Institutional Flats/Private - Rs. 98/- (only Appliance Removal & Plug)

After permanent connection material shall be kept in custody of IGL
Contractor scope (included in services) Nil Service
Mtr. (A) Dismanting (GI Pipe-3/4", 1/2" and Cu Pipe) - Rs. 93/- per mtrs +
(B) Rs. 98/- for Appliance valve +
(C ) Rs. 98/- per Isolation valve

After permanent connection, material shall be kept in custodyof IGL
Contractor scope (included in services) NIl Service
12 Geyser Point/Extra Point (Additional Point/Additional Piping) Mtrs GI Pipe/mtrs. (1/2")= Rs. 398/-
GI Pipe/mtrs.(3/4")= Rs. 419/-
Cu Pipe/mtrs= Rs. 429/-
Appliance valve (1/2")= Rs. 321/-
Appliance valve (1/2")= Rs. 143/- Nil Service+Material
13 Emergency Call - Leakage at 21 mbar - Rubber tube, GI Pipe & Copper tube, appliance valve & fittings etc. No Free Free Nil Service
14 Damage to Aboveground piping (Material & installation) No (A) 3000 (penalty charges) +
(B) Modification Charges as per Sl. No. 7 & 8 +
(C ) Item-wise cost of material (i.e. Meter/Regulator/Meter-Regulator etc.) (whichever is replaced)
As per the material Nil Service+Material
15 Meter related issues (running fast) No Rs. 950 (if meter is not faulty-as penalty charges) + Rs. 383 NA Nil Service
16 Wrong meter reading No Nil NA Nil Service
17 Meter not working No Free NA Nil Service
18 NOC Issuance No Free NA Nil Service
19 No Gas Supply No Free NA Nil Service
20 Remeasurement of PNG installation/Extra Pipe (on customer request) No Rs. 195/- (In case variation observed) Contractor scope (included in services) Nil Service
21 Restoration - Civil Work No Free NA Nil Service
22 Improper PNG Installation - GI & Copper (if customer complaining regarding improper installation after RFC/NG) No After RFC & signing of customer, Rates as per the modification charges against Sl. No. 7 & 8 will be applicable Contractor scope (included in services) Nil Service
23 MDPE Pipeline Laying/Shifting-20mm Mtrs. Rs. 496/mtrs Rs. 24/- per mtrs. Rs. 3000/- as liasion charges for local authorities Service+Material
MDPE Pipeline Laying/Shifting-32mm Mtrs. Rs. 546/mtrs Rs. 40/- per mtrs. Service+Material
MDPE Pipeline Laying/Shifting-63mm Mtrs. Rs. 596/mtrs Rs. 154/- per mtrs. Service+Material
Transition Fittings shifting including construction of pedestal. Nos. Rs. 2679/ No. Rs. 119/- per No. Service+Material
24 Damage to underground assets (PE pipeline damage/TF Damage(in case damage done due to customer) No (A) Penalty of damage on account of lapses in safety (Rs. 5000) +
(B) Repair Charges - (Sl. No. 23) +
(C) gas loss.
Contractor scope (included in services) Nil Service+Material
25 Painting of GI Pipe (On customer request) MR Rs. 30/- per meter Contractor scope (included in services) Nil Service+Material
26 Leakage Testing of Individual House (On Customer request) No Rs. 321/- per Customer Contractor scope (included in services) Service
27 Install/ Replace Meter bracket (On Customer Request) No Rs. 59/- per clamp Contractor scope (included in services) Service
28 Replace & Install Clamp-3/4" and 1/2" (On Customer request) No Rs. 29/- per clamp Contractor scope (included in services) Service+Material
29 Replace & Install PVC clamp for Cu (On Customer request) No Rs. 16/- per clamp Contractor scope (included in services) Service+Material
30 Replacement of meter (If tempered/ external damaged by customer) No Rs. 403/- Rs. 938/- Nil Service+Material
31 Replacement of meter-Regualtor (If Tempered/ external damaged by customer) No Rs. 332/- Rs. 170/- Nil Service+Material
32 Replace/ Install New Isolation/ Appliance valve (any extra point) No Applaince valve=Rs. 321/- each
Isolation valve= Rs. 321/- each
Appliance valve(1/2")=Rs. 143/-
Isolation valve(3/4")= Rs. 155/-
Isolation valve(1/2")= Rs. 97/-
Nil Service+Material
33 NG Conversion + rubber tube for length of 1.5 mtrs. In case of 2nd time connection at Government flats on same address. No (a) Rs. 189/- for rubber tube
(b) Rs. 81/- per burner for NG , whichever will be executed.
Contractor scope (included in services) Nil Service+Material
34 Replacement of Anaconda (On customer Request) No Rs. 429/- Contractor scope (included in services) Nil Service+Material
35 Reconversion to LPG No (no. of burners x 77) Contractor scope (included in services) Nil Service
S.NO
Complaint Category
REVISED CHARGES (A+B+C) w.e.f. 12.10.2018 (For Karnal and Rewari)
Unit
Services
(A)
Material (Last purchasing cost + 15% administrative charges)
(B)
Inspection Manpower and Liasion charges
(C)
Type (Service/ Material)
1 Rubber tube Replacement (for length of 1.5 mtrs.) No Rs. 193/- Contractor scope (included in services) Nil Service+Material
2 NG Conversion for Private customers No Free Service-Upto 15 days of RFC. After 15 days of RFC -Rs. 82/- per burner.i.e. (no. of burnersX82) Contractor scope (included in services) Nil Service
3 Flame Problem No Free service - Upto 15 days of first NG Conversion & New Stove conversion. After 15 days, Rs. 82/- per burner i.e. (no. of burners x 82) Contractor scope (included in services) Nil Service
4 New Stove Conversion (excl. supply of rubber hose) & Reconversion to LPG No (no. of burners x 82) Contractor scope (included in services) Nil Service
5 Temporary Disconnection (Personal Reason) - Non dismanting of GI/CU installation No Rs 25/- per month to be applicable on prorata basis NA Nil NA
6 Temporary disconnection/Plugging of MDPE service line for existing user Mtr Rs. 2089 per mtrs. 32 mm Fitting/End Cap cost per piece - Rs. 48; 20 mm Fitting/End cap cost per piece - Rs. 37/- Nil Service+Material
7 Modification upto 4 metres PNG installation using existing material and additional material Mtr Considering a fixed cost of Rs. 327 for removing and installing same length of pipe upto 4 metres
(If qty. of old pipe is more than re-installed pipe, removal charges for balance pipe will be Rs. 94/- per meter)
Contractor scope (included in services) Nil Service+Material
If additional pipe will be installed then below mentioned rates are applicable.
GI Pipe/mtrs. (1/2")= Rs. 406/- 
GI Pipe/mtrs.(3/4")= Rs. 426/- 
Cu Pipe/mtrs= Rs. 438/- 
Material Shall be kept in custody of IGL, if balance after modification.
8 Modification More than 4 meters PNG installation using existing material and additional material Mtr Rs 84 for removing and installaing same length of pipeline beyond 4 mtr. Contractor scope (included in services) Nil Service+Material
(If qty. of old removed pipe is more than re-installed pipe, removal charges for balance pipe will be Rs. 95/- per mtr.)
If additional pipe will be installed then below mentioned rates are applicable.
GI Pipe/mtrs. (1/2")= Rs. 406/- 
GI Pipe/mtrs.(3/4")= Rs. 426/- 
Cu Pipe/mtrs= Rs. 438/- 
Material Shall be kept in custody of IGL, if balance after modification.
9 Temporary Disconnection (Renovation)/Removal Charges for GI/CU pipeline No   Contractor scope (included in services) Nil Service
(A) Dismanting (GI Pipe - 3/4", 1/2" and Cu Pipe) - Rs. 95/- per mtr. + 
(B) Rs. 100/- for Appliance valve with rubber tube
 
 
After temporary connection, material shall be kept in custody of IGL.
10 Re-installation (GI Pipe-3/4", 1/2" and Cu Pipe)/Restoration of installation Mtrs Rs. 307/- per mtrs Contractor scope (included in services)/td> Nil Service+Material
11 Permananent Disconnection No Govt./Institutional Flats/Private - Rs. 100/- (only Appliance Removal & Plug) Contractor scope (included in services) Nil Service
 
After permanent connection material shall be kept in custody of IGL
Mtr. (A) Dismanting (GI Pipe-3/4", 1/2" and Cu Pipe) - Rs. 95/- per mtrs + Contractor scope (included in services) Nil Service
(B) Rs. 100/- for Appliance valve +
(C ) Rs. 100/- per Isolation valve
 
After permanent connection, material shall be kept in custodyof IGL
12 Geyser Point/Extra Point (Additional Point/Additional Piping) Mtrs GI Pipe/mtrs. (1/2")= Rs. 406/-  Appliance valve (1/2")= Rs. 143/- Nil Service+Material
GI Pipe/mtrs.(3/4")= Rs. 426/- 
Cu Pipe/mtrs= Rs. 438/- 
Appliance valve (1/2")= Rs. 321/- for Rewari & Rs. 327/- for Karnal
13 Emergency Call - Leakage at 21 mbar - Rubber tube, GI Pipe & Copper tube, appliance valve & fittings etc. No Free Free Nil Service
14 Damage to Aboveground piping (Material & installation) No (A) 3000 (penalty charges) + As per the material Nil Service+Material
(B) Modification Charges as per Sl. No. 7 & 8 + 
(C ) Item-wise cost of material (i.e. Meter/Regulator/Meter-Regulator etc.) (whichever is replaced)
15 Meter related issues (running fast) No Rs. 950 (if meter is not faulty-as penalty charges) + Rs. 391 NA Nil Service
16 Wrong meter reading No Nil NA Nil Service
17 Meter not working No Free NA Nil Service
18 NOC Issuance No Free NA Nil Service
19 No Gas Supply No Free NA Nil Service
20 Remeasurement of PNG installation/Extra Pipe (on customer request) No Rs. 199/- (In case variation observed) Contractor scope (included in services) Nil Service
21 Restoration - Civil Work No Free NA Nil Service
22 Improper PNG Installation - GI & Copper (if customer complaining regarding improper installation after RFC/NG) No After RFC & signing of customer, Rates as per the modification charges against Sl. No. 7 & 8 will be applicable Contractor scope (included in services) Nil Service
23 MDPE Pipeline Laying/Shifting-20mm Mtrs. Rs. 502/mtrs Rs. 24/- per mtrs.   Service+Material
MDPE Pipeline Laying/Shifting-32mm Mtrs. Rs. 557/mtrs Rs. 40/- per mtrs.   Service+Material
MDPE Pipeline Laying/Shifting-63mm Mtrs. Rs. 609/mtrs Rs. 154/- per mtrs. Rs. 3000/- as liason charges for local authorities Service+Material
Transition Fittings shifting including construction of pedestal. Nos. Rs. 2738/ No. Rs. 119/- per No.   Service+Material
24 Damage to underground assets (PE pipeline damage/TF Damage(in case damage done due to customer) No (A) Penalty of damage on account of lapses in safety (Rs. 5000) + Contractor scope (included in services) Nil Service+Material
(B) Repair Charges - (Sl. No. 23) +
(C) gas loss.
25 Painting of GI Pipe (On customer request) MR Rs. 30/- per meter Contractor scope (included in services) Nil Service+Material
26 Leakage Testing of Individual House (On Customer request) No Rs. 327/- per Customer Contractor scope (included in services) Service
27 Install/ Replace Meter bracket (On Customer Request) No Rs. 62/- per clamp Contractor scope (included in services) Service
28 Replace & Install Clamp-3/4" and 1/2" (On Customer request) No Rs. 30/- per clamp Contractor scope (included in services) Service+Material
29 Replace & Install PVC clamp for Cu (On Customer request) No Rs. 16/- per clamp Contractor scope (included in services) Service+Material
30 Replacement of meter (If tempered/ external damaged by customer) No Rs. 411/- Rs. 938/- Nil Service+Material
31 Replacement of meter-Regulator (If Tempered/ external damaged by customer) No Rs. 338/- Rs. 170/- Nil Service+Material
32 Replace/ Install New Isolation/ Appliance valve (any extra point) No Appliance valve=Rs. 327/- each for Karnal & Rs.321/- for Rewari Appliance valve(1/2")=Rs. 143/- Nil Service+Material
Isolation valve= Rs. 327/- each for Karnal & Rs. 321/- for Rewari Isolation valve(3/4")= Rs. 155/-
Isolation valve(1/2")= Rs. 97/-
33 NG Conversion + rubber tube for length of 1.5 mtrs. In case of 2nd time connection at Government flats on same address. No (a) Rs. 193/- for rubber tube Contractor scope (included in services) Nil Service+Material
(b) Rs. 82/- per burner for NG , whichever will be executed.
34 Replacement of Anaconda (On customer Request) No Rs. 437/- Contractor scope (included in services) Nil Service+Material
35 Reconversion to LPG No (no. of burners x 78) Contractor scope (included in services) Nil Service

Note

1- For C&I connections, separate charges are applicable
2- The rates of material and services may be changed subject to change of tenders.
3- The rates of services (A) considered above are including taxes .i.e.@18%