Payable Services & Charges

REVISED CHARGES w.e.f. 22.12.2020               

S.NO

Complaint Category

                           Services                                                                                              

1

Leakage Testing of Individual House (On Customer request)

Rs. 76/- per  Customer                                                                                                   

2

New Stove Conversion (excl. supply of rubber hose) & Reconversion to LPG

Rs. 69/- per burner

3

Permanent Disconnection

Permanent Disconnection Without device: Rs. 183/-

Permanent Disconnection With device: Removal charges as per Annexure-1

4

Modification of PNG installation 

Fixed cost of Rs. 1121 for removing and installing same length of pipe upto 4 m(1/2" GI & Cu)

If qty. of old pipe is more than re-installed pipe, removal charges for balance pipe will be as per Annexure-1

For additional pipe installation and material charges are applicable as per Annexure-1

Re-Installation of Appliance Valve with Rubber tube/Isolation valve - Rs. 272/- (in case the service is performed without dismantling of existing GI/Cu pipes, then this rate is applicable) 

5

Re-installation (GI Pipe-3/4", 1/2" and Cu Pipe)/Restoration of installation

Fixed cost of Rs. 1121 for installing length of pipe upto 4m (1/2" GI & Cu) and pipe length>4m will be installed as per Annexure-1

Re-Installation of Appliance Valve with Rubber tube/Isolation valve - Rs. 272/- (in case the service is performed without dismantling of existing GI/Cu pipes, then this rate is applicable) 

The above rates are in case where no additional pipeline installed, for additional pipeline the cost of material shall be separate as per Annexure-1

6

Rubber tube Replacement (for length of 1.5 mtrs.)

Installation and material charges as per Annexure-1 are applicable
Drilling hole into Slab - Rs. 708 (if reqd.)

7

Temporary Disconnection (Renovation)/Removal Charges for GI/CU pipeline

Removal charges for pipeline are as per Annexure-1

8

Flame Problem

Free service - Upto 15 days of first NG Conversion & New Stove conversion. After 15 days, Rs. 116/- per burner i.e. (no. of burners x 116)

9

Temporary Disconnection (Personal Reason) - Non dismantling of GI/CU installation

Rs. 183 per instance

Rs 25/- per month to be applicable on prorata basis

10

Defective Meter

Rs. 950 (if meter is not faulty-as penalty charges) + Rs. 343

ANNEXURE-1

TYPE OF MATERIAL

Cost/mtrs in Rs.

Installation charges

Removal charges

     Material cost

GI Pipe(1/2")

                         354                          

          77         

         378                           

GI Pipe(3/4")

354

81

409                           

Copper Pipe

354

71

402                           

Rubber Tube(1m)

90

137                           

Rubber Tube(1.5m)

90

152                           

Appliance valve(1/2")

143                           

Appliance valve(1/4")

96                             

Isolation valve(3/4")

225                           

Isolation valve(1/2")

 139